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  • 第三屆世界制造業數字化轉型官與客戶服務峰會將于2019年三月在成都盛大開幕

第三屆世界制造業數字化轉型官與客戶服務峰會將于2019年三月在成都盛大開幕

2018-12-28 | 火箭棋牌游戲:小編在線 | 來自工程機械在線

  為了響應中央高端智能制造對外交流的號召以及解決傳統制造業數字化戰略的轉型過程中遇到的“互聯網生態下運營渠道”的問題,“數據處理”的問題,“從研發制造與售后服務的銜接”的問題,國際策展公司Banyan Wisdom主辦的第三屆世界制造業數字化轉型官與客戶服務峰會2019 攜150位制造業500強的首席數字官,IT數字化總裁,客戶服務總裁,售后總監于三月十一日-三月十二日成都費爾蒙大酒店召開。參展贊助單位為國內外知名軟件,數據服務及云服務。參會代表分別來自美國,歐洲,新加坡,日本和祥和棋牌,其中50%來自于全球總部。


  第一天將重點探討數字化和人工智能與制造業結合的實例,第二天將重點探討售后服務信息化2.0并在會后團體安排大妙火鍋宴會及熊貓培育中心 參觀幫助參會代表們深入了解和建立后續友誼。


  這里有什么?


  -- 與國際接軌——50位來自歐洲30位來自美國20位來自日本新加坡50位來自祥和棋牌的負責500強互聯網戰略和客戶服務戰略的管理層


  -- 26場以案例說話的演講和工作坊


  -- 快速交換名片和微信群現場和會后持續交流邀約會后歐洲IOT考察


  -- 最前沿的SLM, AI, 現場服務維修APP,數據管理,云服務,備件物流,咨詢公司的展臺參觀


  會議議程及發言人介紹:


  徐工集團工程機械股份有限公司, CIO張啟亮先生


  高級工程師,祥和棋牌信息化專家庫專家,江蘇省 “333高層次人才培養工程”人員,國家兩化融合管理體系參與起草人員,江蘇省企業信息化專家組成員,曾任徐工重型計算機研究所副所長,現任徐工集團信息化管理部部長,首席信息官。先后榮獲“2010年祥和棋牌制造業杰出CIO”、“十一五”兩化融合十佳人物”、“2010年推進兩化融合領軍人物”、“2011年度最具價值CIO”、“十大推動人物” 、“2012年度祥和棋牌優秀CIO”等榮譽稱號。負責制定了徐工集團信息化“十二五”戰略規劃并實施,擁有13余年的大型企業IT規劃和實施部署經驗,企業信息技術開發應用知識深厚,具有很高的信息化前瞻性和創新能力。在張啟亮同志的負責下,建設完成徐工集團全價值鏈一體化管控平臺,包含ERP、CRM、SRM、MES、HR、DMS、BI、等系統,綜合效益顯著,2011年上線國內行業首家集采信息化平臺,2012年電子商務促成銷售20億元,建成行業內的首家工程機械物聯網應用研發中心,搭建多個徐工全球化的信息化平臺,目前徐工的信息化整體水平達到國內領先,部分達到國際先進水平。張啟亮發表4篇核心論文,76項軟件著作權,3項發明專利,1項國家級成果一等獎,2項部級成果一等獎,多次獲得國家級信息化榮譽。


  德國海德堡(Heidelberger Druckmaschinen AG)數字業務及服務部總負責人、董事會成員Ulrich Hermann 教授


  Subscription Economy - How we Shape the Digital Future


  - Data is the strategic asset for digital business models


  - Customers struggle to evaluate effect of value offering on profits


  - Analog Business is all about producing and selling a better product on marginal cost


  - A digital business model requires disruption of the analog model


  - Revenue will grow. If we make us depend on Utilization not Units


  - Shifting Sales Approach to Manage Customer Journey


  - Typical faults and roadblocks and key steps to shape your digital future


  瑞士迅達集團服務部總負責人 – Pascal Lancelot 先生,迅達祥和棋牌高級副總裁 – Matthew Biskaduros 先生


  Using AI to Move From Reactive To Proactive and Predictive Service Models


  德國西門子醫療系統集團 – 客戶服務部 物流管理全球高級副總裁 – Frank Debus 博士


  The Digital Transformation of Service Supply Chains


  Service Supply Chains have been digital since years. But new technologies and trends in digitalization are offering new opportunities for new supply chain models and to further shape supply chain processes for responding to growing customer expectations. In this session we will share our view on digital trends and share how Siemens Healthineers is leveraging these opportunities to enhance digitalization in Service Supply Chains


   Key drivers in digitalizing Service Supply Chains


   Why is that an opportunity for Service Supply Chains


   What are the key success factors of digitalization


   How does the digital transformation of Service Supply Chains create customer intimacy


  青島海爾集團海外服務部總負責人 – 王巖 先生


   Aug,2004-Dec,2004 Haier Quality Director


  – Responsible for quality assurance and improvement of the washing machine products


   June,2011-July,2013 Haier Overseas Technical and Quality Director


  – Responsible for Haier overseas service technical and quality support


   June,2013-July,2014 Haier Europe Service Director


  – Responsible for service management of Haier European


   Aug,2014-Today Haier Overseas Service Senior Director


  – Responsible for the overseas service system construction, service process optimization and service experience improvement


  廣西柳工 - 后市場事業部副總經理 陳宏先生


  Digital Innovation in Parts Logistics


  1. 2008.3-2009.12柳工配件公司副總


  2. 2010.1-2010.12柳工配件事業部副總,柳工配件公司常務副總


  3. 2011.1-2011.12柳工配件事業部副總,柳工配件公司總經理


  4. 2012.1-2014.12柳工后市場事業部副總,柳工配件公司總經理


  5. 2015.1-2017.6柳工后市場事業部配件公司常務副總


  6. 2017.7至今柳工后市場事業部副總經理


  瓦錫蘭芬蘭有限公司數字化產品開發副總裁,總負責人 – Mikko Tepponen 先生,


  Digital Strategies Today -- How Digital Transformation is Revolutionizing the Service Business


  World around us is changing faster than ever. Building the right strategic response to deal with the changes is now an even more paramount than ever. In this presentation we will explore some of the key changes affecting the industries and some of the strategic responses that W?rtsil? has taken to address those with concrete examples. Key focus will be on identifying key digital actions and strategies to implement to make some of the changes possible.


    Key trends and phenomena driving changes in industry


    Organizing for digital – What is best for you


    Getting closer to customer – co-creation & digital


    Getting all out the engine – driving efficiencies through digital


    It’s all data – How data needs to become your new treasure


  芬蘭科尼集團技術執行副總裁Juha Pankakoski 先生


  Leveraging IoT, Digital Transformation and Big Data


  Bio: Juha Pankakoski is the Executive Vice President, Technologies in Konecranes Plc. He is also a member of the Group Executive Board. Konecranes Technologies organization is responsible for innovating, researching, creating, supporting and evaluating components, modules, and concepts used in product designs and configurations, solutions that make our products smarter & connected with their surroundings, and IT tools and services that Konecranes provides to its customers and uses to run business processes. Juha Pankakoski has worked at Konecranes since 2004. He has previously held several management positions in business operations and development at Konecranes, both in Service and Equipment. Juha has a M.Sc. (Eng) degree and an eMBA. Before joining Konecranes Juha worked in telecommunications and IT.


  陶朗集團--陶朗分選技術全球客戶服務副總裁,總負責人Andreas Reddemann先生


  Integrated IoT into the Service Business -- How Digital Transformation will Revolutionize the Future Service Business and Expanding the Customer Relationship to Grow Top-Line Revenue


   Maturity of a service business or “Where are you with your organization and trough which phases do you have to go?”


   Disruption of our service business through IoT: Will the current rules and business models still be the same in 5 years?


   Future success factor “Who owns the data will win the service” – What does that mean for your service


   From Remote to Big Data Services - What are the possibilities the new technologies are giving us for our service offerings?


  Growing the business – New chances trough integration of new technologies into your service offerings and your customer communication


  德國機械設備制造業聯合會 總裁兼董事總經理 拉杰什·納特(Rajesh Nath)先生


  Is Industry 4.0 just a Buzz in India


  Bio: Mr. Rajesh Nath has more than 27 years of experience working in various industries in Germany and India. He is accorded the "Cross of the Order of Merit" - highest civilian award from the German President, for promoting Indo-German Trade. He has a degree in Bachelor of Engineering (Mechanical) with distinction. He also has a Business Management Degree (First Rank, Gold Medal). Further he did an International Business Program from the reputed Indian Institute of Management (IIM), Joka in 2004. Mr Nath joined the Indian office of The German Engineering Federation (VDMA) as General Manager in 1999. He was appointed Director of the company in 2002. Since 2008, he is heading the organisation as Managing Director. During this period the export of German machinery to India has increased almost 6 folds and the number of VDMA members in India now stands at around 550. Mr Nath started his professional career in Germany with Rheinische Kalksteinwerke, Wülfrath where he worked from 1991 – 1993. He then joined KHD Humbold Wedag, Koeln in Environmental Technology Division and worked there from 1993 till 1997. Mr. Nath is a Fellow Member of International Council of Consultants, Member of Institution of Engineers in India, Fellow member of Mining, Geological and Metallurgical Institute (MGMI) and other well know bodies in India. He is also actively involved in social work with the NGO – KADAM which provides livelihood solutions to women and youth in the rural areas.


  丹麥福斯分析儀器公司 亞洲服務部總負責人,副總裁 Steven Tu 先生


  The New Era of Field Service - How can you use change management to keep pace with the latest trends in Technology


  Bio: Mr. Steve Tu, Vice President Service, Foss Asia. Steve has been working in the area of technology service for over 20 years in different roles. As VP Service, Steve is leading the field service teams in countries of Asia region at FOSS Analytics A/S who is the #1 supplier of analytical instruments for the food/agri sectors . In addition he has established and now is heading the company’s global support center of CA products line and Asia technical team of NIR/FTIR products line to efficiently serve the area with high business growth rate. Steve takes responsibility for service related initiatives and projects with the goal to improve customer satisfaction, employee satisfaction and to increase efficiency of the service organization.


  康明斯祥和棋牌區車聯網與數字業務總經理 唐浩誠Steven Tang 先生


  Digital Transformation in Traditional Manufactory Company


   How digital transfer customer experience of traditional manufactory products


   How digital empower core business unites


   How digital enable new business model for traditional manufactory company, and how to compete with internet company


  法國圣戈班亞太區首席數字官Hanson Wang先生


  The Business Model Change due to the Digitalization


  Bio: - Chief Digital Officer – APAC – Saint Gobain


  - Ecommerce Head – China – ABB


  - 2014-2016 Gold Partner Award – Alibaba.com


  - 2015 Best Pioneer Managers – gongkong.com


  - Vice President – Shanghai E-Commerce Association


  華晨寶馬汽車數字化技術和信息化技術負責人,高級經理Harry Qi先生


  Digital Transformation and Information Technology in Automotive Manufacturing Industry in China


  Bio: Mr. Harry Qi, Sr. Manager Digital Technology of BMW Brilliance Automotive Ltd., graduated from the Institute of Disaster Prevention of China in Automation. With over 15 years of Information Technology experience in Automotive industry, he has been responsible for multiple roles and management positions like Sr. Manager IT Infrastructure & Operations, Data Privacy Protection Officer and current in the position of Sr. Manager Digital Technology in BMW Brilliance Automotive Ltd.


  Start from 2015, he leading the team in BMW Brilliance Automotive established the IMC(Innovation Management Council),which started the digitalization transformation journey in the company. As one of the prove of the achievements, BMW Brilliance Automotive Ltd. won the award from IDC China for Leading Company Digitalization Transformation in Nov. 2016.


  Today he is responsible for realizing the digital technologies implementation in the company in R&D, Manufacturing, Sales and buildup digital modern working environment. As important of the competences shift, develop a digital competences team, “fail fast, learn fast, fix fast” culture transformation in the organization.


  冠捷科技, 全球客戶服務負責人, 助理副總裁, 林凱劍Douglas Lim先生


  Optimizing Customer Experience by Using Standard Operating Procedures


  Bio: Over the years, I had about 18 years of working experience in the Aftersales Service sector, spanning different industries (Banking, IT, Home Appliances, Mobile, and Industry Hardware), and likewise different company and country cultures (local Singaporean, Japanese, Korean, American, European, Taiwanese and Chinese). I have intensive knowledge in Aftersales framework, SOPs, KPIs, BPM, OBM and ODM support, cross-culture and cross-industry management, and Change Management.


  美國雅培公司Abbott Laboratories, 亞太戰略服務總監,Joseph Chua 先生


  The intersection of technology and customer experience in the field – How to change and adapt to growing customer expectation


  Bio: Joseph Chua has 21 years of experiences in Healthcare industry, worked in various function from Business Development, Healthcare informatic consultation to Service operation, in difference multinational companies. For past 6 years, Joseph has been leading the countries service team, driving commercial and operation excellence, which delivered customer satisfaction and revenue growth for the service business.


  Recently, Joseph took on a new role with Abbott as Strategic Service Senior Manager, APAC region, with the responsible to implement and maintain the effectiveness of service operation system, and develop service strategies for the region as enabler to drive grow. Field Service optimization is one of the key area to deliver productivity & customer delight, by leveraging Lean processes, Technology and Data Analytics.


  Joseph Chua graduated with a Bachelor of Engineering in Electrical and Electronics from the University of Hertfordshire, UK in 1996.


  Prior to his leadership positions in Abbott Laboratories, Joseph Chua was the Country Service Manager & Informatic Business Manager for GE Healthcare, Asean. Prior that he was Image management Consultant for Siemens Healthcare, Asia Pacific and Business Manager for Agfa Healthcare, Asean.

 

會議網址:http://www.worldcsosummit.com/ 

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